Terms and Conditions

Terms and conditions.

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Boutique Blooms Co may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by these Terms and Conditions, as amended.

Same Day Delivery

Tuesday to Friday
Same day delivery is guaranteed* throughout on orders placed before 1pm. Same day delivery can be available on orders placed after these times, but it is not guaranteed.
*Please refer to Time Sensitive/Difficult Deliveries section below

Privacy Policy

Boutique Blooms Co is committed to the protection of personal information. Boutique Blooms Co will maintain the integrity of data collection, use and disclosure, accuracy, security, openness and access as outlined in the following document.

Substitution Policy

Images found on this site are used as guides only and may not be exactly the same as the final product.

Boutique Blooms reserve the right to make fair and reasonable substitutions according to the practical availability of specific flower types.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

Recipient "Not at Home"

Boutique Blooms Co are not responsible for deliveries if the recipient is not at the location at the time of delivery. If you are the customer, you must make sure that the recipient will be at the location on the date given on the order form for delivery.

If the recipient is not at the location when the delivery is made, we will leave the order in a safe place at the premisis or we may leave a "not at home" card at the recipient's location. This card explains the situation and asks the recipient to contact us. Boutique Blooms Co will do their utmost to deliver the gift at a later date if the recipient replies to the "not at home" card. Additional delivery charges may apply if we have to deliver the gift more than once. Alternatively, the recipient may have to collect the order at the our premise.

Fees and Charges

Boutique Blooms Co includes all fees and charges in the value shown on our websites. You will pay no more than what you see on the product/catalogue pages. We won't add anything on the last step of the shopping cart!

These fees include a delivery fee. A service or handling fee and a Credit Card clearing fee to cover the cost of offering a credit card service; part of which is a fee charged by the credit card clearing company.

Non-Deliveries

Boutique Blooms Co will try their best to deliver any gift, but we do not guarantee the delivery of any product if one of the following occurs

* Recipient refuses to accept delivery of the gift
* Address provided is incorrect
* Occupants are not at the location and do not respond to the "not at home" card left by us

If one of these instances occurs, we may judge that the delivery has been made.

Cancellations

Boutique Blooms Co cannot cancel any order that has already been made after 1pm, even if we have not delivered the order. If the cancellation request is made before 1pm, then Boutique Blooms Co may be able to cancel the order. However, Boutique Blooms Co cannot guarantee that the order can be cancelled.

Refunds

Is is not normally Boutique Blooms Co policy to refund the price of the product. However, as every customer and gift are individual, (and therefore may require a decision on a case-by-case basis), please contact us so we can determine the best solution to the problem. Boutique Blooms Co is also able to provide other solutions, such as resending the gift, or resending a different gift of the same value.

Mistakes During Ordering

Mistakes happen, we understand. So if you make an error during ordering, such as add an additional item by mistake or put in the incorrect delivery date, please contact us as soon as possible and we'd be happy to make those changes for you up until the order is already out for delivery.

Sometimes we'll notice what appears to be a mistake, in which case, we'll attempt to make contact with you to clarify your order. If we are unable to make contact or don't hear back from you before the order is placed onboard with our delivery driver we will assume the order is correct and send it as ordered.

Time Sensitive / Difficult Deliveries

Due to the difficult nature of delivering for the following events/places, Boutique Blooms Co cannot guarantee delivery. While we will try our best to make sure that your gift is received at the event/place, we do advise you to include a secondary address for delivery. The recipient of the gift must be available at this address after the end of the event.

Delivery to difficult and remote areas may incur extra delivery, above that already allowed in the flower value. The payment of extra delivery is the responsibility of the customer and orders can not be delivered without such payment.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area.

We do not guarantee delivery to the following timed events :

* Funerals
* Wedding Receptions
* Parties
* Functions

We do not guarantee delivery to the following places

* Hospitals (especially Intensive Care Units)
* Ships
* Jails
* Secure Buildings (Including apartments/unit complexes)
* Hotels

Note that if the alternate delivery address is in a different area, Boutique Blooms Co may not be able to assist with the redirection.

Timed Deliveries

While we offer customers the opportunity to nominate a preferred time if advance notice is given it is not possible to guarantee that these times will be achieved.

If the flowers are for a timed event like a funeral, we will do our best to assist. However, we strongly recommend that you give an alternative address so the flowers can be delivered there if too late for the timed event.

If a delivery should not be made after a certain time (for example, if the recipient is leaving the hotel), please either provide an alternative delivery address within the same delivery area.

Note that if alternative delivery address are in a different area, Boutique Blooms Co may not be able to assist with the redirection.

Recipient

For the purposes of this document the 'recipient' is the intended receiver of a bouquet contracted by the 'customer' to Boutique Blooms Co. The recipient may be an individual or non-corporate entity.

What type of personal information will be collected?
Boutique Blooms Co will lawfully collect and store personal information about a recipient, as provided by a customer, that is practicable to complete the order. Personal information including name, address and phone number will be collected by Boutique Blooms Co about a recipient when a customer places an order directly with Boutique Blooms Co via the Internet, by phone or by email.

How will the personal information be used?
Personal information collected about the recipient by Boutique Blooms Co will be used for the primary purpose for which it was collected and for any secondary purpose if it is directly related to the primary purpose, or in a way that the customer and recipient would reasonably expect the information to be used. The primary purpose for collecting personal information about a recipient is to facilitate the delivery of an order.

Personal information held by Boutique Blooms Co about an individual can be made available upon request. A reasonable fee may apply to this service. Individuals are entitled to know what sort of information is held, how it is collected, used and disclosed as outlined in this document. Enquiries can be made to Boutique Blooms Co by using the contact us page.

Quality Assurance

Every effort is made to deliver flowers and gifts on the day requested.

Quality complaints must be received within 2 weeks of delivery. A photo is highly recommended for quick resolution to quality complaints. Non delivery complaints must be received within 2 months of the delivery date. Complaints received after this time frame will be considered on an individual basis.

Disclaimer

By accessing, browsing or using this website, you agree to the terms, conditions and disclaimers. By purchasing an item advertised on this website, you agree to be bound by these Terms and Conditions. Boutique Blooms Co may amend these Terms and Conditions from time to time and any amendment will become effective immediately. Your continued use of this website after amendment constitutes an agreement to abide by and be bound by those Terms and Conditions, as amended.

Contact & Premises

This online merchant is located in Australia.

Contact Boutique Blooms Co at boutiquebloomsco@gmail.com